Return & Exchange Policy - Nala Boutique
Return & Exchange Policy - Nala Boutique
At Nala Boutique, we strive to provide the finest Jalabiyas and fashion that suit your taste. In compliance with the regulations of the Ministry of Commerce and Consumer Protection in Saudi Arabia, we outline below our Return & Exchange Policy to ensure your rights and the store's rights:
1. Timeframes:
Returns: You may request a return within 3 days from the date of receiving the order.
Exchanges: You may request an exchange within 7 days from the date of receiving the order.
2. General Conditions for Acceptance:
To accept your request, the following conditions must be strictly met:
The product must be in its exact original condition: unused, unwashed, and unironed.
All tags and labels must be attached and intact.
The product must be returned in its original packaging (Nala Boutique box/bag) and must not be damaged.
The original invoice or order number must be provided.
3. Important Disclaimers (Jalabiyas & Embroidery):
Due to the delicate and aesthetic nature of Jalabiya designs that involve hand-beading, embroidery, or fine fabrics, please note the following are not considered manufacturing defects:
Loose Threads: Minor loose threads resulting from the final finishing of embroidery are not defects; they can simply be trimmed with scissors.
Beads & Embellishments: We guarantee the product's quality upon shipping. Any loss of beads or crystals resulting from misuse, strong friction, or incorrect washing is not covered by the return policy.
Fabric Sensitivity: Some fabrics (such as Silk and Chiffon) are very delicate. Any "snags" or thread pulls caused by the customer’s accessories (watches/rings) while trying on the item are not considered defects and cannot be returned.
Care Instructions: You must adhere to Dry Clean or Cold Hand Wash instructions. Fabric damage, shrinkage, or color change due to incorrect home machine washing is excluded from the warranty.
4. Non-Returnable Items (Exceptions):
Products that have been altered or customized specifically at the customer's request.
Products showing signs of use or scents (perfume, incense/Oud, etc.).
Products damaged due to poor packaging by the customer during the return process.
5. Refund Policy (Tabby, Tamara, & Cards):
To ensure financial reliability and prevent fraud, we strictly apply the following:
Inspection: All returned items undergo a strict quality inspection and photography upon arrival at our warehouse. If the condition does not match, the request will be rejected, and the item returned to the customer (shipping fees borne by the customer).
Refund Method: Payments made via Tabby or Tamara will NOT be refunded as cash under any circumstances. Refunds are processed electronically to the original payment method/account to be deducted from your installment plan.
Timeline: Refunds take 7 to 14 business days depending on the bank or service provider’s procedures.
6. Shipping Fees:
Manufacturing Defect / Store Error: Nala Boutique bears all shipping costs.
Customer Preference (Change of mind / Size change): The customer bears the return shipping fees and the shipping fees for the new order.
7. Contact Us:
We are happy to assist you. Please contact our Customer Service team via:
WhatsApp: 00966590427724
Email: [email protected]